SUPPORT
Warranty
Every project we deliver and every product we sell is backed by a clear warranty. Two layers, no fine-print surprises.
30-Day Project Warranty
Completed projects and services include a 30-day limited warranty. It covers issues directly related to the approved project scope delivered by KSPACE Technologies only.
This is our own promise on our work — if something we delivered isn't right within 30 days of completion, we fix it.
Manufacturer Hardware Warranty
Hardware purchased through the KSPACE Store carries the manufacturer's warranty — Dell, Lenovo, HP, HPE and our other partners back their products directly, typically 1 to 5 years depending on the product.
You don't chase the manufacturer yourself. KSPACE manages the warranty claim process with the manufacturer on your behalf, start to finish.
HOW IT WORKS
Filing a warranty claim
One process for everything. Submit your claim and we walk it through each stage below until it's resolved and closed.
STEP 1
Customer submission
Email help@kspace-technologies.com or open a warranty ticket in the client portal with your order or project details and a description of the issue.
STEP 2
Warranty validity
We confirm the claim is covered — within the 30-day project window, or within the manufacturer's warranty period for hardware.
STEP 3
Product condition
We assess the product or delivered work to confirm the issue and rule out misuse, damage or out-of-scope changes.
STEP 4
Approval
The resolution is approved — either by KSPACE for project warranty, or with the manufacturer for hardware claims.
STEP 5
Fix, resolution or replacement
We fix the issue, resolve it, or replace the product where a fix isn't possible.
STEP 6
Update & close
We confirm the resolution with you and close the request. The outcome is logged against your account.
Need to file a claim?
Send your order or project details and a description of the issue.